Tech Support Wherever You Need It!
We are dedicated to providing in-home or on-site solutions to your technology problems. We can help with:
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Answering computer or technology questions
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Providing set-up & overviews on computers, laptops, applications, phones, and tablets
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Providing move-in and move-out technology set up and support
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Troubleshooting technology and computer issues
...and all from the convenience of your home!
We operate out of North Raleigh and so are sometimes limited by distance. Please reach out to see if you are in our service area!
Examples of Help We've Provided
My Smart Grandkids provides on-site assistance and training to help seniors with whatever technology or computer problems they may have. We have technicians available to visit and provide assistance for just $95 per hour!
Examples of some of the questions we’ve helped with in the past include:
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I just moved in, can you set up my computer and technology?
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Can you help me figure out what I need to buy - new phone, computer, laptop, tablet guidance?
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My printer isn't working, can you fix it?
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Can you train me on an application like Google, Amazon and/or skype?
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Can you set up an email account for me?
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Can you download or set up applications?
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Can you set up email filters to get rid of spam email?
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My computer updated and I can't find my applications any longer. Can you help?
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How do I use my iPad?
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My printer isn’t printing from my computer - can you help?
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How can I print from my iPad?
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How do I video call my family?
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How do I check my voicemail on my phone?
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How do I keep track of my passwords?
And so many more!
Examples of some tasks we've helped with, include:
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Setting up computers and technology
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Guidance on new technology purchase
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Setting up Email, Zoom, and other applications on a computer, phone, and/or tablet
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Cleaning up email accounts - or moving from one email account to another
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Adding filters to emails – stopping emails that they don’t want from showing up in their inbox
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Fixing issues with printers or printer connections
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Typing stories or memories into documents they can share with their family
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Scanning photos or photo albums
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Training on tablet or phone use
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Setting up iCloud to back up and/or share information
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Fixing and updating contacts and address books
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Sending out holiday or special occasion emails
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Ordering items from the internet
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Scanning documents or bills and sending to family members for payment
And so many more!
John D.
Resident at Whispering Pines - Raleigh, NC
"My Smart Grandkids is great! Total stars! They always get me in top shape and help tremendously with all sorts of technology tasks. They help organize my emails, online payments, scanning photos and bills as needed, help me send holiday emails to friends and family - all sorts of things! I recommend My Smart Grandkids to all my friends!"
Jamesia K.
The Cypress of Raleigh, Activity Director - Raleigh, NC
"My Smart Grandkids come once a month to discuss a topic with our Members and have an open help session to address any additional questions they may have relating to any device they have.
My Smart Grandkids are knowledgeable on the topics they present and are able to help Members with additional questions they have. Their attitude and attention that they give to our Members are awesome. No matter how many questions or the time it takes to help a Member, the group is patient, listening, and wearing a smile.
Our Members look forward to having My Smart Grandkids each Month."
Anne B.
Resident at The Cardinal at North Hills - Raleigh, NC
"Service was QUICK and EFFICIENT, and, all three of them were VERY FRIENDLY.
Plus, I LEARNED A LOT, just watching them!"